GAP EU Reviews

Twice in a row I have had to send trousers back for a refunds they were not as described . Meant to be skinny fit but were actually very baggy and were in fact bigger and wider in the leg than straight fit trousers I already own. What makes it worse is I usually have to wait months for my size to be available as 90% of the time Gap has only got about half their sizes available! why don't they keep stock up to date and have all sizes available for buyers. I get constant emails with offers but can rarely purchase anything as their stock levels are so low.

Awful service! Firstly delivery takes ages, took about 3 weeks to receive orders recently, and that’s not an issue with macro shipping issues like evergreen’s or covid etc. Secondly it took a month and a half for them to process a return, for them to follow on with a snotty email telling me my return didn’t meet their return guidelines (with no explanation what I did wrong) - I returned it perfectly, did it to a tee, in original packaging folded in the original GAP transportation bag with return labels inside and attached. 15 day return policy is ridiculous too, I’d hazard a guess it was this that triggered a snotty email since it took GAP 3 weeks to fulfil my order in the first place.

Parcel didn't arrive and after a few days track&trace was unknown to the courier. First response of customer service on my complaint was standard for anyone who is asking about delay. My response was not so standard: I was really annoyed. They looked into it and the parcel is lost. They promiss to return my refund. Wait and see. Strange I must send them emails. It seems like nobody really cares. Not again.

Poor customer service very difficult return process. EU website being redirected to UK when trying to arrange a refund. Giving only parcel connect options when I specified I would prefer to use An Post

Customer Services - What?
Jeans ripped in the gusset in two wears - GAP want it returned before confirming whether a refund / replacement would be provided or even discussed.

Most people have worn a lot of jeans - I wonder how many people have ripped a pair in the gusset.. and how many within a couple of wears.

Poor quality product
Poor quality response times
Terribly bad customer service

Might have to go through the credit card to get a refund

If I could rate this lower I would ! Returned over 28 days ago, received by them in 2 days, chased up numerous times ! They now inform me that the refund is processed but may take one or two !! statements before I see it on my credit card…..how can they justify this ?
ATROCIOUS treatment of customers.

Loved it! My jumpers are such good quality and stayed perfect even after a wash. So sad the store in cork has closed :(

Absolutely disgusting service. Sent my returns on 24 th November and Royal Mail confirm Gap received them on 27th November. Emailed twice with the same response from Sandra stating 15 working days for refund. It clearly states 5 to 7 working days on website. Never again! Just returned an item to Hush.. In comparison.. Returned on 6th of December and already they're crediting my account

Appalling service on refunds but what's the point in posting this review ... they don't care!

Over a week and still not shipped. Come on, that's poor customer service for GAP. Do better, seriously!

GAP puts themselves on the BA Avios estore shopping portal, yet when you adhere 100% to the way to shop on this site to earn rewards, they are still denied.

I got my shipment notification from GAP on 9/9/21. They currently work with Hermes for delivery. Today is 29/9/21 and I am still waiting for my parcel. I wrote to GAP customer service and they told me they will refund the money but I want my items rather than a refund. When I track my items on Hermes' website it says 'on its way'. That means GAP gave the parcel to Hermes and somehow it went missing. I tried to reach Hermes but it is impossible to contact them as their lines are so busy. In Ireland GAP works with FASTWAY so I rang them, and they also don't answer. GAP has to call the delivery companies to ask about the missing package, not me actually. ------My order was for my husband's and my father's birthday gifts. I am really disappointed with GAP as they know very well that this delivery system doesn't work for Ireland but they are not doing anything to change it. That is clear from all the bad reviews here.

I ordered a jumpsuit. After two weks they sent me the wrong item. I never saw my money again after returning it. I love Gap, but goodbye Gap Europe.

I have never had a positive experience with Gap online. Either the orders go missing in the post or I continuously have to chase refunds. With stores now closed the online service needs to significantly improve. There are a large number of similar retailers providing a much sleeker online offering.

Great
First one was too small so returned brought another it it fits perfectly recommended